Last Updated: 01/11/24

DynamicWhale (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our customers, prospects, and website visitors. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR).

1. Data Collection

We collect the following types of data through our website’s “Contact Us” form:

• Personal Data: Names, email addresses, and contact numbers.
• Purpose: We collect this data for lead generation purposes, to maintain prospect/customer records, and to personalize our outreach.
• Collection Method: Data is collected via website forms, with users’ explicit consent.

2. Data Processing and Usage

We process and store collected data in our CRM system (Salesforce), where it is solely used for internal purposes. This allows us to:

• Maintain accurate customer and prospect records.
• Personalize communications with prospective clients.

3. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze traffic. Types of cookies include:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Helps us understand website usage; we use Google Analytics for this purpose.
• Functionality Cookies: Enable personalized website settings.
• Targeting/Advertising Cookies: Allow targeted advertising and content personalization.
• Essential Cookies: Typically session-based and expire once the user leaves the site or closes the browser.
• Analytics Cookies: Often persistent and may last anywhere from 6 months to 2 years, depending on the settings of the analytics provider (e.g., Google Analytics cookies commonly last for 2 years unless specified otherwise).
• Functionality Cookies: These are usually persistent and last as long as the user’s settings or preferences are active, commonly between 1 month and 1 year.
• Targeting/Advertising Cookies: Generally persistent and can last between a few weeks to 1 year, depending on third-party settings.
• Session Cookies: Active only during your session on our website.
• Persistent Cookies: Remain active until you clear them or they expire. Persistent cookies are typically stored for up to 1 year.

Third-Party Cookies:

• Google Analytics: We use Google Analytics to understand how visitors engage with our website. Google may use cookies to collect and analyze website performance. You can review Google’s Privacy Policy and opt-out options via Google Analytics Opt-Out Browser Add-On.

4. User Rights and Consent

We respect your rights under GDPR, including:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectify: Correct any inaccuracies in your data.
• Right to Delete: Request deletion of your data.
• Right to Restrict Processing: Limit how we use your data.
• Right to Object: Withdraw consent or object to certain data uses.
• Right to Data Portability: Request data transfer to another service provider.

Opt-in/Opt-out:
Our website displays a consent banner where users can manage cookie preferences. You can also adjust these settings within your browser.

For exercising any of these rights, contact us at admin@dynamicwhale.com.

5. Data Retention and Security

• Data Retention: We retain personal data for up to 2 years from the date of last contact or until the user requests deletion, to ensure up-to-date customer and prospect records.
• Security: We rely on the security protocols of Salesforce and Google Workspace, including encryption and access restrictions, to protect data.

6. International Data Transfers

DynamicWhale is based in the Netherlands and may work with software start-ups based in the USA and UK. We ensure that international data transfers comply with GDPR requirements, including the use of Standard Contractual Clauses (SCCs) or other lawful mechanisms to secure cross-border data.

7. Contact Information

For inquiries, questions, or exercising your data rights, please contact our Data Protection Officer, Jamal Himmit, at admin@dynamicwhale.com.